Warranty Information

PROTECT YOUR PRODUCT WITH AN EXTENDED WARRANTY (CPS) 

No Longer Available for New Purchases

RobotShop previously partnered with Consumer Priority Service (CPS) to offer extended warranties on many of our products. 

Please note: CPS extended warranties are no longer available for new purchases on our website.

Already Purchased an Extended CPS Warranty?

If you’ve previously purchased a CPS warranty with a RobotShop Product on our website, your coverage is still active and valid for the full duration of the plan you selected. CPS handles all aspects of the warranty, including claims and support.

How to Use Your CPS Warranty

To file a claim or get support for your existing CPS plan, contact CPS directly:

  • Website: File a claim online

  • Email: cs@cpscentral.com

  • Phone: 1-800-905-0443 (Toll-free in North America; international rates may apply)

View CPS Terms and Conditions: Electronics Program Replacement/Repair Coverage Terms and Conditions

CPS Warranty FAQ

What does my CPS Extended Warranty cover?

Coverage typically becomes active 30 days after the date of purchase. 

  • 100% Parts and Labor Coverage

  • Includes Accidental Damage

  • 5 Days or Less for Product Repair or Replacement

  • Includes Free Shipping

  • ZERO DEDUCTIBLE  (except for drones)

Is a CPS Warranty just an extension of the existing manufacturer’s warranty?

No: it is an upgrade to your existing manufacturer’s warranty. A CPS Warranty offers benefits that are not offered by manufacturers such as accidental damage & free shipping.

What is the difference between a Replacement Plan and a Repair Plan?

A Replacement Plan is available for products under $150. If the product fails, you will be reimbursed for what you paid for the product minus shipping and tax. 
A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can’t fix it, we’ll replace it!

How am I covered?

For the Replacement Plan, your coverage provides for a one-time replacement of the covered product. For the Repair Plan, you are covered for a period of up to three years (depending on which plan you purchase). Benefits include parts and labor for required repairs on your product.

Can I transfer the Protection Plan to a new owner?

Yes! CPS Warranties are transferable between owners.

Is my product covered if it is stolen or if I lose it?

Unfortunately the CPS Warranty does not cover lost or stolen products.

Is there a deductible for the Replacement and Repair plans?

Zero dollar deductible for the Replacement Plans and the Repair Plans.

What happens if my product breaks?

  • You can contact CPS directly to file a claim in three ways:
  • Online at https://www.cpscentral.com/how-to-file-a-claim/
  • Via email at cs@cpscentral.com
  • Call in at 800-905-0443 (Toll Free for North America; fees may apply for calls made outside of that region)

Where can I find the Terms and Conditions? 

You can find CPS Terms and Conditions here.